Opens the door to the hotel as it is called. What is the name of the person who opens the door - where this "fashion came from

The Swiss or a gatekeeper is a person whose main responsibility is a meeting of visitors at the entrance door.

Swiss, as a rule, work in expensive restaurants, hotels or business centers.

Etymology

Borrowed in the XVIII century from German, probably through Polish. it. Schweizer. (Polish. szwajcar) Originally mattered the meaning of "Switzerland". In those years, many Swiss immigrated to Russia. Historically, they worked, mostly by gatekeepers, servants in hotels. Therefore, gradually the term "sweecer" from the name of the ethnicity became the name of the profession.

The history of the profession goes back to at least the time of the Float during the Roman Republic, where the Swiss was called an IVNitor (from Lat. Ianua. -- a door).

Professional functions

The Swiss function includes opening doors for visitors and checking visitors and supplies. He can also have other services, for example, he can help the visitor to convey the luggage to the elevator or car, call a taxi.

Modern Swiss

In New York, the Swiss and lifters are members of trade unions.

In 1991, they organized a strike, and the other strike barely happened in 2006.

Doorman. This profession in the hotel business is often called the Soul of the hotel. Of course, the main reason is the fact that the work of the sweecer received such an honorable title, lies in the official features. The Swiss - the first one who meets and accepts the hotel's visitors.

At one time, the doctor's profession was another name - a predver or a gatekeeper. The formulation of the Swiss appeared later. According to one version, the cause of such a name was an analogy with the Swiss Guard, which guards the Vatican Pope Poland Roman. Another designation of the profession meeting at the hotel is a receptionist. The word "Porte" is translated from French as the "door", so it is easy to guess why it has taken root in Russian.

The Swiss in its work is closely in contact with another representative of the front office administrator. In small hotels, the Swiss and administrator is one person. However, major hotels do not mix two positions. In hotels with a large number of rooms, the Swiss has clearly stipulated job duties and a clear area of \u200b\u200bresponsibility [Appendix 1].

In many network hotels 3 * and above, the post for a doorman are divided depending on the change: day or night.

In the main responsibilities of the Swiss in the hotel, in addition to meeting, there are also receiving mail, the adoption of phone calls of the hotel guests, keeping a list of arrivals and left.

The doweier profession does not require special skills. The basic requirements for posts are, as a rule, age and lack of bad habits. At the same time, in many hotels class 4-5 *, especially the network, who wants to get the work of the Swiss is obliged to know English at a good level.

Due to the lack of qualifications, the Swiss is one of the lowest paid works in the hotel business. The average level of salary in Russia from $ 250 at the middle hand hotel, 400-500 dollars in the hotel 5 * (fair for hotels in Moscow).

The gatekeeper, Watchher and the Swiss - today it is already different professions that should not be confused. Watch is the watchman rather. The Swiss - the work connected mainly with the hotel, less likely with restaurants and cafes. The doorman does not fulfill so much the features of the security officer as an acceptance service representative. Therefore, despite the fact that the Swiss is responsible for the fence of the lobby and the Hall of the hotel from unwanted encroachments, yet its first duty is a greeting of the client.

The service manager is subordinated by the Swiss, corridor and concierges - although in some hotels, concierges are subordinated directly to the chief administrator.

Swiss the first to meet guests at an unofficial level, open the doors to them, ask what they can help.

There are different opinions in which hotels it is appropriate to allocate the Position of the Swiss in the staff schedule. Some experts believe that in the economy class hotels, designed for guests with an average level of wealth, similar to, comprehensive and touching service can be superfluous. It can deliver guests to some difficulty. Maximets among hoteliers are preferring the opinions that any door, on which there is a sign "Hotel" should be a doorman.

The organization of the work day of the Swiss depends on the individual installations of the hotel. If the work is carried out in 3 shifts - the doorman replace each other every 8 hours.

I shift from 7-00 to 12-30

II. claim C15 to 23-30

III change from 23-00 to 7-30

The half-hour meetings of 2 adjacent shifts are necessary for the transfer of duty, the report on the operational situation. In cases where a two-month schedule is established about the work of a blow - the third change is missing

The Swiss Uniform is a kind of business card of the hotel and must fully fit its level and stylistic orientation.

For effective work, the Swiss must be properly and comfortable. For a shift, he has to leave the warm room outside.

Opening of ordinary or turntable doors plus a mandatory smile is the responsibility of the Swiss.

Doctor should say hello and ask you to help you with anything? ". Depending on the organization of the service of the hotel's security, the duties of the Swiss can also include the implementation of Face control.

The movie is the first of the hotel personnel who meets the guest and is very important how he will do it.

People in this position usually receive quite a lot of tips, in the old years she was passed away from his father to his son or passed for several hundred thousand dollars. It is rumored that this is one of the most profitable posts at the hotel, bringing income no less than the position of the Main Manager.

It is not necessary to think that tips are characteristic only for foreign sweepers, by no means, just needed to be able to remind exclusively by our own affairs and the provision of quality services.

Guest meeting, appeal to him by name and brave look - this is the first opportunity to earn tea.

Complements and wishes of a good day living in a hotel are a relevant reminder of themselves.

Strictly speaking, the Swiss - professional psychologists on duty, they see the potential "gathering" and in no case will not and should not hint at the need to pay for those who are not configured to subscribe to the Swiss.

• 1) constantly located at the entrance doors, monitors the cleanliness and order in the lobby and on the territory before the hotel's arrival;
• 2) welcomes guests when they arrive, helps them with luggage and convolutions, controls and organizes the entrance, parking and car departure from the hotel;
• 3) observes the input and output of visitors to the hotel, checks the pass to the right of carrying out things, etc.;
• 4) says goodbye to guests;
• 5) directs a taxi commissioned, helps guests when landing or output from a car;
• 6) controls and directs porters for servicing guest baggage, helps with delivery and loading of their luggage, bits and directs cars;
• 7) supports the entrance of the hotel clean and does not allow motor vehicles at the entrance.

Located under direct control from the main concierge and duty service service.

All the work, the Swiss performs on the task of the administrator's duty. Before you start, the Swiss checks the purity in the lobby and on the site, if necessary, communicates to the administrator, which requires a cleaner.

The workplace of the Swiss is equipped with a table for storing passes, a telephone, a reference telephone book.

Must know the rules and methods of organizing visitors service; types of services provided; decisions, orders, orders, other guidelines and regulatory documents of higher authorities relating to the work of the enterprise, institution, organization; Management structure, rights and obligations of workers and their work.

All and always nice attention, and even more the attention of the official. And the first impression that is created with us at the entrance to a crowded institution depends on a person in uniform. Always attentive and courteous, he opens our entrance door and offers to go inside the room. And when we enter the hotel or restaurant us at the entrance, necessarily meets the Swiss or a gatekeeper (receptionist). The doorman will not only reveal the entrance door to us, but also will help convey things to the room at the hotel or tell me to whom to contact the restaurant's hall.

How did the profession of the Swiss

The history of the occurrence of the profession of a doorman is rooted in the distant past. The first prepositions of modern hotels appeared in the ancient East, in which people who have a certain range of services were required to serve guests. During an ancient Rome, the number of institutions where it was possible to spend the night and to eat merchants, pilgrims or artists increased dramatically. And at the entrance, the institution appeared people who kindly invited to go inside - relax and eat.

The etymology of the word "sweecer" has a dual interpretation:

• In the XVIII century, a very many residents of Switzerland immigrated to the Russian Empire, which, mostly worked for servants in hotels and the inn. And gradually, from the name of the ethnic group, the Swiss began to call workers of restaurants and hotels.
• Only the Swiss Guard guards the residence of Pope Roman in the Vatican.

The other name of the profession, the Swiss is the word French origin of "Portier", which is translated as the word "door".

Responsibilities of the Swiss

The Swiss is a person who meets visitors at the doors of major institutions, hotels or restaurants.

The functional responsibilities of the Swiss in each restaurant, a large business center or hotel are distinguished by minor details, but in general, the blower performs the following functions:

• opens the entrance door and monitors the entrance and access to visitors to the institution;
• at the request of visitors, it may suggest call a taxi, tell us where the sights or the streets of the city are located;
• the hotel helps to convey things to the number or taxi;
• in a major institution, informs about the location of its structural divisions;
• monitors cleanliness and order in the lobby, lobby and on the territory adjacent to the hotel or restaurant;
• if the entrance door broke down - it is engaged in its repair or informs the administration of a malfunction;
• if neon advertising is located on the institution building, the blower turns on and turns off it, and also monitors the alarm system.

Who comes up the profession of the Swiss

If you like to communicate every day with a lot of people, you do not care about the same questions from visitors, like helping unfamiliar people to navigate in someone else's city or fulfill their minor assignments, this means that you can safely choose a doorma profession. After all, the doorman is, in fact, the face of the restaurant, a hotel or a large enterprise.

From who and how to meet us at the door, not only the first impression of all the work of the institution, but also our further actions. We will think: whether it is worth stopping at this hotel or to eat in a restaurant.

More than two hundred years ago, the word "Swiss" meant only one thing - a resident of the country of Switzerland. How did it happen that today "SWITSER" is a profession? And and concierge? What are their difference from the blow?

Hotel soul from time immemorial

The origin of the profession occurred in the ancient East. This period also includes the emergence of first hotels. This is due to the fact that the number of pilgrims, merchants and stray artists has sharply increased. Therefore, employees who were invited to enter and eat, relax or rebuild began at the entrance.

They called these people by gatekeepers or subdiverniki.

Etymology

The most popular version describes that the Swiss - the eighteenth century was very difficult for Switzerland, so the indigenous people of this country were looking for a better life in the Russian Empire. Fled entire families. Because of ignorance, the language was arranged to work for serviting on and in the hotel. Everything they pronounced in response to any question is Swiss. Russians quickly reset the end, and by the middle of the XIX century, the word was used everywhere.

Adherents of the second version to the question: "What is a doorman?" They answer that this is elite security. The word went from the guard, which carries the guard of the residence in the Vatican Pope. For only Swiss are gaining in it for several centuries. In Italy and today, the word Svizzero means at the same time a resident of Switzerland, and a "papal soldier."

Residents of the fifth republic are confident that the Swiss is a porter. The word has French roots and in translation means "door".

Casus

In 1806, for the first time, the meaning of the word "doorman" and its definition appeared in the dictionary, which resulted in even greater confusion. Simple people in communication and even newspapers described this word and belong to the Swiss nation, and the position. Therefore, the edge arose about how to call the indigenous people of Switzerland. Thanks to this, the word appeared in Russian, which began to impose only indigenous inhabitants of the small mountainous country - "Swiss". The topic was closed.

Professional duties

So what does the doorman do? The meaning and importance of the Word and Expression today clearly suggest that the main work of the Swiss is a meeting of the hotel's visitors, hotels, restaurants, etc. Depending on the class or starry of the institution, the duties of the sweecer may vary. But in general terms, the activities of such an employee are as follows:

Open the door to incoming visitors

Conduct monitoring incoming and coming guests,

Know phone numbers emergency services (emergency and fire assistance, police, etc.)

Monitor the rules of service or accommodation,

Call a taxi at the request of the guest,

Know and be able to clearly talk about the location of the nearest restaurants, cafes, museums, memorable places,

Well navigate in the city

Help convey things to the car or number or invite porters,

Know the location of alarm and fire protection facilities, be able to use them,

Provide information on any branch or structural unit of the establishment,

Monitor compliance with cleanliness on the square in front of the hotel (restaurant, hotel, etc.), in the lobby and lobby,

Clean and wipe the walls and glass on the territory entrusted to it, bring metal parts or windows to the glitter,

If the input door fails, report directorate or repair yourself,

Watch that there was no accumulation of cars in front of the hotel (restaurant)

The Swiss has the right to receive information from any employee of the institution to fulfill its professional duties.

This man carries criminal, civil or administrative responsibility for violations arising during its activities. And he is responsible for non-fulfillment or negligent fulfillment of the circle of his duties, according to the job description.

Appointed to the post and is exempt from the director of the institution. He does not have subordinates.

Do you know what is the name of the person who opens the doors? The first impression often leaves an indelible opinion, and for the modern service market is very important that it is as good as possible. Arriving on vacation or a decent restaurant, we are often found on the threshold. So what is the name of the man opening the door?

This is a modest profession called - doorman.

Where did this definition moved? Who gave the name of how the person who opens the door?

The term itself is very consonant with the word "Swiss", and not in vain. According to the first version, many Swiss swiss in search of a better life for themselves emigrated to Tsarist Russia, who later became workers of hotels and restaurants.

The Russian language is considered one of the most simple languages \u200b\u200bin the world, and many immigrants could not learn it. Therefore, on all the questions of the guests, they answered shortly "Swiss officers", well, the Russians themselves have already rooted to the usual "Swiss".

Another version is a parallel with the Swiss Guard. The Pope Pope gained predominantly Swiss, as they were considered the most excellent soldiers in Europe at their time.

The word itself was fixed in the dictionary in 1806, but for a long time it could not be fixed in colloquial speech.

Many believe that the Swiss is a person who only opens the door to us. In fact, the list of his work tasks is much wider:

• He follows that cars approached the destination did not come together on each other, but followed in order, not blocking passages;
• Causes a taxi for guests and accompanies them to the car;
• Helps raise suitcases and bags in the room;
• And even sometimes it can perform the work bouncer.

You can always curl about the local attractions, the best places for shopping or delicious dinner with friends. A good doorman is a walking search engine, he knows everything about everyone. And if you do not give God, there is an emergency situation and you will need the help of special services, then the Swiss will help immediately cause the necessary people.

Now you know what is the name of the person who opens the doors? By the way, they earn not so much. Therefore, the Swiss, as well as a good waiter, is approved to leave a tip in the amount of 1-2 dollars.