What is the name of the person who opens the door. Who is the doorman

Everyone is always pleased with the attention, and even more with the attention of an official. And the first impression we get upon entering a crowded institution depends on the person in uniform. Always attentive and courteous, he opens the front door for us and invites us to go inside the room. And when we enter a hotel or restaurant, we are necessarily met at the entrance by the doorman or the doorman (porter). The doorman will not only open the front door for us, but will also help to bring things to the hotel room or tell who to contact in the restaurant hall.

How did the doorman profession come about

The history of the emergence of the profession of the doorman is rooted in the distant past. The first prototypes of modern hotels appeared in the Ancient East, in which, to serve the guests, people were required to provide visitors with a certain range of services. In the days of Ancient Rome, the number of establishments where merchants, pilgrims or artists could spend the night and eat increased dramatically. And at the entrance to the establishment, people appeared who kindly invited you to go inside - to relax and have a snack.

The etymology of the word "doorman" has an ambiguous meaning:

• In the 18th century, a great many Swiss immigrants to the Russian Empire, who mainly worked as servants in hotels and inns. And gradually, from the name of the ethnic group, workers of restaurants and hotels began to be called doormen.
• Only the Swiss guard guards the Pope's residence at the Vatican.

Another name for the profession of a doorman is the French word for "porter", which translates as the word "door".

Duties of the doorman

A doorman is a person who meets visitors at the doors of large institutions, hotels or restaurants.

The functional duties of the doorman in each restaurant, large business center or hotel differ from each other in minor details, but in general, the doorman performs the following functions:

• opens the front door and monitors the entry and exit of visitors to the institution;
• at the request of visitors, he can offer to call a taxi, tell where the sights or streets of the city are;
• at the hotel helps to bring things to the room or taxi;
• in a large institution informs about the location of its structural units;
• monitors the cleanliness and order in the lobby, lobby and on the territory adjacent to the hotel or restaurant;
• if the front door is broken, he is engaged in repairing it or informs the administration about the malfunction;
• if there is a neon sign on the building of the institution, the doorman turns it on and off, and also monitors the alarm system.

Who is the doorman for?

If you like to communicate with a large number of people every day, you are not a burden to answer the same questions from visitors, you like helping strangers find their way in a foreign city or carry out their small assignments, this means that you can safely choose the profession of a doorman. After all, a doorman is, in fact, the face of a restaurant, hotel or large enterprise.

Not only the first impression of the entire work of the institution depends on who and how will meet us at the door, but also our further actions. We will think about whether it is worth staying at this hotel or eating in a restaurant.

More than two hundred years ago the word "doorman" meant only one thing - a resident of the country of Switzerland. How did it happen that today "doorman" is a profession? And also the concierge? How are they different from the doorman?

The soul of a hotel since time immemorial

The origin of the profession took place in the Ancient East. The appearance of the first hotels belongs to this period. This is due to the fact that the number of pilgrims, merchants and itinerant artists has increased dramatically. Therefore, at the entrance to the institutions, employees began to appear, who invited them to enter and eat, relax or spend the night.

These people were called gatekeepers or porters.

Etymology

The most popular version tells that the doorman - The eighteenth century was very difficult for Switzerland, so the indigenous people of this country were looking for a better life in the Russian Empire. Whole families ran away. Because of not knowing the language, they got a job as a servant at and in hotels. Everything they said in response to any question was Swiss. The Russians quickly reset the ending to zero, and by the middle of the 19th century the word was used everywhere.

Adherents of the second version to the question: "What is a doorman?" answer that this is an elite guard. The word came from the guard, which guards the residence in the Vatican of the Pope. For for several centuries only Swiss have been recruited into it. In Italy and today the word svizzero means both a resident of Switzerland and a “papal soldier”.

Residents of the fifth republic are sure that the doorman is a porter. The word has French roots and means "door" in translation.

Casus

In 1806, for the first time the meaning of the word "doorman" and its definition appeared in the dictionary, which led to even more confusion. Ordinary people in communication and even newspapers described with this word a person's belonging to the Swiss nation, and his position. Therefore, the question of how to call the indigenous people of Switzerland arose squarely. Thanks to this, a word appeared in the Russian language, which began to be called only by the indigenous inhabitants of the small mountainous country - "Swiss". The topic was closed.

Professional responsibilities

So what does the doorman do? The meaning and meaning of the word and expression today clearly indicate that the main job of a doorman is meeting visitors to a hotel, hotel, restaurant, etc. Depending on the class or star rating of the establishment, the doorman's duties may differ. But in general terms, the activities of such an employee are as follows:

Open the door to incoming visitors

Monitor incoming and outgoing guests,

Know the phone numbers of emergency services (ambulance, fire, police, etc.)

Follow the rules of service or accommodation,

Call a taxi at the request of the guest,

Know and be able to clearly communicate the location of the nearest restaurants, cafes, museums, memorable places,

Good orientation in the city

Help bring things to the car or license plate or invite porters,

Know the locations of alarms and fire protection equipment, be able to use them,

Provide information about any branch or structural unit of the institution,

Ensure compliance with cleanliness in the square in front of the hotel (restaurant, hotel, etc.), in the lobby and lobby,

To clean and wipe walls and glass in the territory entrusted to him, to bring to a shine the metal parts of doors or windows,

If the front door is faulty, report to the management or repair it yourself,

Make sure that there are no congestions of cars in front of the hotel (restaurant),

The doorman has the right to receive information from any employee of the establishment for the performance of his professional duties.

This person bears criminal, civil or administrative responsibility for violations that have arisen in the course of his activities. And he is also responsible for non-fulfillment or negligent fulfillment of his duties, according to the job description.

Appointed and dismissed by the director of the institution. He has no subordinates.

A doorman or gatekeeper is a person whose primary responsibility is to meet visitors at the front door.

Doormen usually work at high-end restaurants, hotels or business centers.

Etymology

Borrowed from German in the 18th century, probably through Polish. German Schweizer (Polish. szwajcar) originally meant "resident of Switzerland". In those years, many Swiss immigrated to Russia. Historically, they worked mainly as gatekeepers, servants in hotels. Therefore, gradually the term "doorman" from the name of ethnicity became the name of the profession.

The history of the profession goes back at least to the time of Plautus during the Roman Republic, where the doormen were called iвnitor (from lat. Ianua -- a door).

Professional features

The doorman's functions include opening doors for visitors and checking visitors and supplies. He can also provide other services, for example, he can help a visitor to bring luggage to an elevator or car, call a taxi.

Modern doorman

In New York, doormen and lifters are union members.

In 1991 they organized a strike, and another strike nearly happened in 2006.

Doorman. This profession in the hotel business is often called the "soul of the hotel". Of course, the main reason that the doorman's job received such an honorary title lies in job characteristics. The doorman is the first to meet and receive hotel guests.

At one time, the profession of the doorman had a different name - the vestibule or the doorkeeper. The doorman's wording came later. According to one version, the reason for this name was the analogy with the Swiss Guard, which guards the Vatican Palace of the Pope. Another used designation for the profession of a hotel greeter is a porter. The word "porte" is translated from French as "door", so it is easy to guess why it stuck in Russian.

The doorman in his work most closely contacts with another representative of the front office - the administrator. In small hotels, the doorman and the administrator are one person. However, large hotels do not mix the two positions. In hotels with a large number of rooms, the doorman has clearly defined job responsibilities and a clear area of \u200b\u200bresponsibility [Appendix 1].

In many chain hotels 3 * and above, the positions for the doorman are divided depending on the shift: day or night.

In addition to meeting guests, the main duties of a hotel doorman include receiving mail, receiving phone calls from hotel guests, maintaining a list of arrivals and departures.

The doorman profession does not require any special skills. The main requirements for the position are, as a rule, age and the absence of bad habits. At the same time, in many 4-5 * hotels, especially chain hotels, those who want to get a job as a doorman must know English at a good level.

Due to lack of qualifications, the doorman is one of the lowest paid jobs in the hospitality industry. The average salary in Russia is from $ 250 in an average hotel, $ 400-500 in a 5 * hotel (true for Moscow hotels).

Doorkeeper, janitor and doorman - today these are already different professions that should not be confused. The watchman is more of a watchman. Doorman - work mainly associated with the hotel, less often - with restaurants and cafes. The doorman acts not so much as a security officer as as a receptionist. Therefore, in spite of the fact that the doorman is responsible for protecting the lobby and the hotel hall from unwanted intrusions, his first duty is to greet the client.

The service manager is subordinate to the doormen, bellhops and concierges - although in some hotels the concierges report directly to the chief administrator.

Doormen they are the first to meet guests at an informal level, open doors for them, ask how they can help.

There are different opinions in which hotels it is appropriate to highlight the position of the doorman in the staffing table. Some experts believe that in economy-class hotels intended for guests with an average level of income, such a comprehensive and touching service may be overkill. This can put guests at a loss. Maximalists among hoteliers are of the opinion that a doorman should be at any door over which there is a sign "Hotel".

The organization of the doorman's working day depends on the individual settings of the hotel. If the work is carried out in 3 shifts, the doormen change each other every 8 hours.

I shift from 7-00 to 12-30

II shift from 15 to 23-30

III shift from 23-00 to 7-30

Half-hour meetings of 2 neighboring shifts are necessary for the transfer of duty, a report on the operational situation. In cases where a two-shift schedule is established for the doorman's work, there is no third shift

The doorman's uniform is a kind of visiting card of the hotel and must fully correspond to its level and stylistic orientation.

For efficient work, the doorman must be properly and comfortably dressed. During his shift, he has to leave the warm room and into the street.

Opening conventional or revolving doors plus the obligatory smile is the responsibility of the doorman.

The doorman should say hello and ask, "Can I help you with something?" Depending on the organization of the hotel security service, the duties of the doormen may include the implementation of face control.

The doorman is the first of the hotel staff to meet the guest and it is very important how he does it.

People in this position usually get quite a lot of tips, in the old years it was passed from father to son or passed for several hundred thousand dollars. Rumor has it that this is one of the most lucrative positions in the hotel, generating as much income as the CEO.

Do not think that tipping is typical only for foreign doormen, by no means, you just need to skillfully remind only by your own affairs and the provision of quality services.

Meeting a guest, addressing him by name and daring appearance is the first opportunity to make money on tea.

The compliments and wishes for a good day living at the hotel are an appropriate reminder of yourself.

Strictly speaking, doormen are professional psychologists on duty, they perfectly see the potential "giver" and in no case will and should not hint at the need to pay off those who are not disposed to help the doorman.

• 1) is constantly at the front door, monitors the cleanliness and order in the lobby and on the territory in front of the hotel entrance;
• 2) greets guests upon their arrival, helps them with luggage and parcels, controls and organizes the entrance, parking and departure of cars from the hotel;
• 3) monitors the entrance and exit of hotel visitors, checks the passes for the right to take things out, etc .;
• 4) say goodbye to departing guests;
• 5) directs a taxi on request, helps guests boarding or exiting a car;
• 6) controls and directs porters for servicing guests' luggage, helps with the delivery and loading of their luggage, packages and directs cars;
• 7) keeps the entrance of the hotel clean and does not allow traffic jams at the entrance.

It is under the direct supervision of the chief concierge and the service attendant.

The doorman performs all work on the instructions of the duty administrator. Before the start of the shift, the doorman checks the cleanliness in the lobby and on the site, if necessary, informs the administrator that a cleaner is required.

The doorman's workplace is equipped with a table for storing passes, a telephone, and a reference telephone book.

Must know the rules and methods of organizing customer service; types of services provided; resolutions, orders, orders, other governing and normative documents of higher authorities concerning the work of an enterprise, institution, organization; management structure, rights and obligations of employees and their mode of work.

Do you know the name of the person who opens the door? The first impression often leaves a lasting opinion, and it is very important for the modern service market that it be as good as possible. Coming to rest or to a decent restaurant, we are often met on the doorstep. What is the name of the person who opens the door?

This modest profession is called a doorman.

Where did this definition come from? Who gave the name to the name of the person who opens the door?

The term itself is very consonant with the word "Swiss", and for good reason. According to the first version, many Swiss emigrated to Tsarist Russia in search of a better life for themselves, who later became employees of hotels and restaurants.

The Russian language is considered one of the most difficult languages \u200b\u200bin the world, and many immigrants could not learn it. Therefore, they answered all the questions of the guests with a short “Swiss”, but the Russians themselves had shortened it to the “doorman” we were used to.

Another version is a parallel with the Swiss Guard. In it, the Pope recruited mainly the Swiss, since they were considered the most excellent soldiers in Europe at the time.

The word itself was fixed in the dictionary in 1806, but for a long time it could not be fixed in colloquial speech.

Many believe that the doorman is a person who only opens doors for us. In fact, the list of his work tasks is much wider:

• He makes sure that the cars approaching the destination do not bump into each other, but follow in order without blocking the passages;
• Calls a taxi for guests and escorts them to the car;
• Helps to lift suitcases and bags to the room;
• And sometimes he can even do the job of a bouncer.

You can always ask him about local attractions, the best places for shopping or a delicious dinner with friends. A good doorman is a walking search engine, he knows everything about everyone. And if God forbid, an emergency occurs and you need the help of special services, then the doorman will help you immediately call the right people.

Now do you know the name of the person who opens the door? By the way, they do not earn very much. Therefore, the doorman, like a good waiter, should leave a tip of 1-2 dollars.